PRIVACY POLICY
Quality Builds
1. INTRODUCTION
Visit www.qualitybuilds.co.uk
Contact us via forms, email, or phone
Request quotations or engage our services
Become a client, supplier, or subcontractor
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. DATA CONTROLLER
The data controller is:
Quality Builds
Address: see contact page
Email: info@qualitybuilds.co.uk
3. PERSONAL DATA WE COLLECT
We may collect and process the following categories of personal data:
3.1 Identity & Contact Data
Name
Address
Email address
Telephone number
3.2 Project & Enquiry Data
Property address
Project details (extensions, lofts, refurbishments, new builds)
Plans, drawings, specifications
Correspondence and notes
3.3 Technical Data
IP address
Browser type and version
Device information
Website usage data
3.4 Financial Data
Payment details (where applicable)
Invoices and transaction records
(We do not store card details directly)
4. HOW WE COLLECT DATA
We collect data through:
Website enquiry forms
Email correspondence
Telephone calls
Site visits and meetings
Contracts and quotations
Cookies and analytics tools
5. HOW WE USE YOUR DATA
We use your data to:
Respond to enquiries
Prepare quotations and contracts
Deliver building services
Communicate project updates
Comply with legal and regulatory obligations
Improve our Website and services
We will never sell your data to third parties.
6. LEGAL BASES FOR PROCESSING
We process personal data under the following lawful bases:
Contractual necessity – to provide our services
Legitimate interests – business administration and communication
Legal obligation – accounting, tax, and regulatory compliance
Consent – where required (e.g. marketing communications)
7. DATA SHARING
We may share your data with:
Architects and structural engineers
Building Control authorities
Planning authorities
Surveyors and consultants
Subcontractors and suppliers
Accountants and professional advisers
All third parties are required to handle data securely and lawfully.
8. DATA STORAGE & SECURITY
8.1 We implement appropriate technical and organisational measures to protect personal data.
8.2 Data is stored securely and accessed only by authorised personnel.
8.3 We retain data only for as long as necessary for legal, contractual, and business purposes.
9. DATA RETENTION
We generally retain:
Enquiry data: up to 12 months
Client records and contracts: 6–7 years
Financial records: as required by law
10. YOUR DATA PROTECTION RIGHTS
You have the right to:
Access your personal data
Request correction of inaccurate data
Request erasure (where applicable)
Restrict processing
Object to processing
Data portability
Withdraw consent at any time
To exercise your rights, contact us using the details above.
11. MARKETING COMMUNICATIONS
11.1 We may contact you regarding our services if you have previously enquired or engaged us.
11.2 You can opt out at any time by:
Contacting us directly
Using any unsubscribe option provided
12. COOKIES
Our Website uses cookies. Please see our Cookie Policy below for full details.
13. THIRD-PARTY LINKS
Our Website may contain links to external websites. We are not responsible for their privacy practices.
14. COMPLAINTS
If you are unhappy with how we handle your data, you may complain to the Information Commissioner’s Office (ICO).
15. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Updates will be posted on this page.
COOKIE POLICY
Quality Builds
Last updated: [INSERT DATE]
1. WHAT ARE COOKIES?
Cookies are small text files placed on your device when you visit a website. They help the Website function properly and improve user experience.
2. HOW WE USE COOKIES
We use cookies to:
Ensure the Website operates correctly
Analyse Website traffic and performance
Improve functionality and user experience
3. TYPES OF COOKIES WE USE
3.1 Strictly Necessary Cookies
These are essential for the Website to function and cannot be switched off.
3.2 Performance & Analytics Cookies
These help us understand how visitors use our Website (e.g. page visits, traffic sources).
Examples may include:
Google Analytics (anonymised where possible)
3.3 Functionality Cookies
These remember user preferences and settings.
4. THIRD-PARTY COOKIES
Some cookies may be set by third-party services integrated into our Website (e.g. analytics providers).
We do not control these cookies directly.
5. COOKIE CONSENT
5.1 On your first visit, you will be asked to consent to non-essential cookies.
5.2 You may withdraw or change consent at any time via browser settings or cookie controls.
6. MANAGING COOKIES
You can control or delete cookies through your browser settings. Please note that disabling cookies may affect Website functionality.
7. CHANGES TO THIS COOKIE POLICY
We may update this Cookie Policy periodically. Any changes will be posted on this page.