TERMS AND CONDITIONS OF USE AND SERVICE
Quality Builds – Extensions, Lofts, Refurbishments & New Builds
Last updated: [13/01/2026]
1. INTRODUCTION
1.1 These Terms and Conditions (“Terms”) govern:
Use of the website www.qualitybuilds.co.uk (“Website”); and
The provision of building and construction services by Quality Builds (“we”, “us”, “our”).
1.2 Our services include, but are not limited to:
House extensions
Loft conversions
Residential refurbishments and renovations
New build residential construction
Associated structural, finishing, and project management works
1.3 By using our Website, requesting a quotation, or engaging our services, you agree to be legally bound by these Terms.
1.4 If you do not agree, you must not use our Website or services.
2. COMPANY INFORMATION
2.1 Business name:
QUALITY BUILDS NW LTD
2.2 Registered address: Unit 8 Stephenson Way, Formby Ind Est, Formby, United Kingdom, L37 8EG
2.3 Company number (16435719)
2.4 VAT number
2.5 Email: [info@qualitybuilds.co.uk]
2.6 Telephone: [07872 428606]
3. DEFINITIONS
“Client” – the person(s) or entity engaging our services
“Consumer” – as defined by the Consumer Rights Act 2015
“Works” – all construction services including extensions, loft conversions, refurbishments, and new builds
“Site” – the property where the Works are carried out
“Contract” – the agreement formed between us and the Client
4. WEBSITE USE
4.1 Website content is provided for general information only.
4.2 Plans, images, descriptions, and examples shown are illustrative and do not form part of a contract.
4.3 We reserve the right to amend or withdraw Website content without notice.
5. QUOTATIONS, ESTIMATES & PRICING
5.1 All quotations:
Are valid for 30 days unless stated otherwise
Are based on visible inspections and information provided
Assume no hidden structural defects
5.2 Quotations for extensions, lofts, refurbishments, and new builds typically exclude:
Planning permission fees
Architectural drawings
Structural engineer calculations
Party wall surveyor costs
Building control fees
Utility provider charges
Landscaping unless stated
5.3 Estimates are not fixed prices unless clearly stated as such.
6. FORMATION OF CONTRACT
6.1 A binding contract is formed when:
A quotation is accepted in writing; or
A contract is signed; or
We commence works following acceptance
6.2 Verbal agreements are not binding.
7. SCOPE OF WORKS
7.1 Works will be carried out strictly in accordance with the agreed scope, drawings, and specifications.
7.2 Any item not expressly included is excluded.
7.3 We are not responsible for:
Pre-existing structural defects
Hidden issues uncovered during works (e.g. rotten joists, asbestos, inadequate foundations)
Works carried out by others
8. EXTENSIONS
8.1 Extension works are based on existing structure suitability.
8.2 Any requirement for:
Underpinning
Additional foundations
Structural redesign
will be treated as a variation.
8.3 Matching of existing materials (brickwork, tiles, finishes) cannot be guaranteed.
9. LOFT CONVERSIONS
9.1 Loft conversions assume:
Existing structure is suitable
No unknown defects exist
9.2 Additional steelwork, strengthening, or fire protection required by Building Control may incur extra costs.
9.3 Head height limitations and layout constraints are acknowledged by the Client.
10. REFURBISHMENTS & RENOVATIONS
10.1 Refurbishment works carry inherent risks due to the age and condition of properties.
10.2 We are not liable for:
Hidden defects
Outdated wiring or plumbing
Asbestos discovery (works will cease immediately)
10.3 Any remedial work required will be charged separately.
11. NEW BUILDS
11.1 New build works are carried out in accordance with:
Approved drawings
Structural engineer specifications
Building Regulations
11.2 The Client is responsible for:
Site ownership or authority
Planning permissions
Legal access and boundaries
11.3 Delays caused by planning, inspections, or utilities are not our responsibility.
12. CLIENT OBLIGATIONS
The Client must:
12.1 Provide full and accurate information
12.2 Ensure uninterrupted access to the Site
12.3 Remove personal belongings from work areas
12.4 Provide welfare facilities if required
12.5 Inform us of any hazards or restrictions
Failure may result in delays and additional charges.
13. VARIATIONS AND ADDITIONAL WORK
13.1 Variations must be confirmed in writing.
13.2 Variations may affect:
Price
Programme
Completion date
13.3 Emergency variations required for safety or compliance may be carried out without prior written approval.
14. TIMEFRAMES & DELAYS
14.1 All timeframes are estimates.
14.2 We are not liable for delays caused by:
Weather conditions
Material shortages
Client changes
Third-party contractors
Building Control or inspections
Force majeure events
15. PAYMENTS
15.1 Payment schedules may include:
Deposit
Stage payments
Final balance on completion
15.2 Payments must be made within the agreed timeframe.
15.3 We reserve the right to suspend works for non-payment.
16. MATERIALS & OWNERSHIP
16.1 Materials remain our property until paid for in full.
16.2 We may substitute materials of equivalent quality if required.
17. HEALTH & SAFETY
17.1 We comply with UK Health & Safety legislation.
17.2 Construction sites are hazardous environments.
17.3 The Client must keep children and unauthorised persons away from the Site.
18. INSURANCE
18.1 We maintain:
Public liability insurance
Employer’s liability insurance
18.2 The Client is responsible for:
Buildings insurance
Contents insurance during works
19. WARRANTIES & DEFECTS
19.1 We warrant workmanship for [INSERT PERIOD – e.g. 12 months].
19.2 This excludes:
Fair wear and tear
Client-supplied materials
Manufacturer-covered items
Third-party alterations
20. CONSUMER RIGHTS
20.1 Nothing in these Terms affects your statutory rights under:
Consumer Rights Act 2015
Consumer Contracts Regulations 2013
21. CANCELLATION
21.1 Consumers may cancel within 14 days where applicable.
21.2 Reasonable costs will be charged for work already completed.
22. LIMITATION OF LIABILITY
22.1 We are not liable for:
Indirect or consequential loss
Loss of profits or opportunity
22.2 Our total liability shall not exceed the contract value.
22.3 Nothing excludes liability for death, personal injury, fraud, or gross negligence.
23. FORCE MAJEURE
23.1 We are not liable for events beyond reasonable control.
24. TERMINATION
24.1 Either party may terminate for material breach.
24.2 Outstanding payments become immediately due.
25. INTELLECTUAL PROPERTY
25.1 All Website content remains our intellectual property.
26. DATA PROTECTION
26.1 Personal data is processed in accordance with UK GDPR.
27. COMPLAINTS & DISPUTES
27.1 Complaints must be submitted in writing.
27.2 Mediation should be attempted before court proceedings.
28. GOVERNING LAW
28.1 These Terms are governed by the laws of England and Wales.
29. SEVERABILITY
29.1 Invalid provisions do not affect remaining Terms.
30. ENTIRE AGREEMENT
30.1 These Terms constitute the entire agreement.